Premier Equine Reviews

Bought a pair of (human) boots. Looked amazing in the pictures and I wanted to treat myself to a pair of nice boots. Im a size 5 (in all boots, trainers, sandles - quite boring but safe to buy online as I know they will fit). Boots advertised as non returnable (which is illeagal when buying on line) but I wasnt too concerned as I knew they would fit.... Go back up to line 3 - all size 5 fits. Well all but PE. I couldnt even get my foot in it. Was like Cinderella and the glass slipper! My daughter is a 4 and could get the boots on with a pair of socks but they were tight and she couldnt zip them over her calf. PE head office is just 2 miles from where I live so I contacted them. I was told non returnable so I sent them a formal letter reminding them of the buying online rules and it appears that I can return them. Great I said, Ill drop them in and Ill take a larger size. No they said there are no larger sizes available so you can return them for a refund - send them back by DPD (cost is £8.95) and then you will be subject to an admin charge so infact the postage on a pair of boots amounted to over £15 because I had to pay £5.95 to get them to me + an admin charge of £25. You cant drop them in as we are an online business they said..... . Awful people to deal with. Appalling customer service and the quality is not all that either. My advice if you want boots is to go to a quality company - buy Mark Todd - cant fault their customer service on anything

I have had to return two of these pads due to the manufacturing issues and the 3rd one is just as bad. I have spoken to customer service and they have said the wonky wool defiantly was an issue but they are not accepting that the seams as shown in the picture is faulty. The pictures on the website do not show the pronouncing seam and do not expect it on the one I brought. After time the wool will flatten and this will rub my mare. PE don't believe this to be the case but I can assure you it will eventually rub. I have seen a well used one and the wool flattens quite a bit and the edge of the pad is very close to the skin. In this instant the seam will be touching the horse. Customer service have been good but instead of rectifying the problem with the seams they have offered a refund but no more swaps. I really love this pad and I am having to take it to a seamstress/tailor to have it corrected.. These pads are £82 and i expect a better finish for that price

I've bought horse rugs from PE 5 or 6 times ,always been quite happy with the products.
A couple of weeks ago I tried to log in to my PE account but had a problem signing in.
I contacted PE ,had a couple of emails from them (have you checked your junk folder etc...the usual stuff).
Nothing worked so ,I was informed their IT dept would contact me and sort it out.
Heard nothing ,shopped elsewhere and I'm very happy with my new Weaterbeata rug....won't be back!!!!

Fantastic quality of items, literally arrived next day. Very happy. Thank you PE!!

Great quality products and delivered so quickly. Ordered some items and they were delivered the following day!

Ordered and Delivered within 48hrs. Amazing customer service and super quality products.

Brilliant store. Ordered a large storage bag at about 3:00pm and it arrived by 9:30am the next morning - two days before Christmas! Great shipping time and the quality is top notch. Bag is waterproofed and is absolutely massive, could easily fit 2-3 rugs. I’m using it to store saddle pads and boots and they fit with lots of room to spare.

Highly recommend. Good communication and speedy service.

oh my god What a nightmare. Don’t go there !!! Not worth the risk. Was promised £6.95 return charge once they are in receipt of the rug liner and have measured to confirm too short. Only for that NOT to happen (shock horror) I chase. Only to hear from Georgina it measured correctly !!!! I kept the 6’3 liner (returning it now on principle) but the 5’3 that was about 4 inches too short. Why the hell would I return this when I kept one of them. Why would one measure 4 inches too short !! Can’t stand these women. Liars the lot of them. I wouldn’t bother if I were you

Speedy delivery - ordered Wednesday 8:00 am and got my boots on Thursday at 11:00! :) Boots were as described and they fit me perfectly!

Brought 2 fly rugs, my horse always takes a 6ft6 in all rugs including premier equine, the fly rug arrived and was huge. Now read product reviews I can see other customer with this size experienced same issue. Contacted customer services who said even though the sizing is wrong I have to pay to return it for an exchange at my own expense.

Will now be returning both rugs (the 6ft one fit fine, which makes me more curious as to why the 6’6 is so off in sizing) and purchasing fly rugs elsewhere.

I could understand paying to return an item is unwanted but this product is technically faulty and I actually just wanted to swap to try the smaller size.

Good delivery and reasonable prices. Have purchased from them many times.

Very happy with their service and products.

Ordered on Black Friday-received the following week. Good service from Premier Equine whennit must have been a very busy time. Well done

Fantastic service, very good products

Fast delivery - great customer service - reasonable prices - keep you informed every step of the way from first point of order to being delivered.

Have used several times and obviously will use again - would definitely recommend